We have implemented practices and procedures to comply with the law and to maintain the confidentiality and security of personal information we collect and hold.
WHAT PERSONAL INFORMATION DO WE COLLECT?
- names, contact and login details (including email addresses);
- photographs, profile information, audio and text you upload or post, and which you may choose to share via our Service;
- metadata associated with content you upload, post or share via our Service (including where, when and by whom that content was created, and any additional information or data associated with such content, such as keywords, titles, descriptions and hashtags); and
- details of your use of our Service, including traffic and location information, content you create, when, where and to whom such content is shared, which pages you visit, weblogs and other communication information.
We do not hold all of the information set out above for all people who access our Service, and may have only one or two pieces of data relating to any particular person.
When you visit our Service, we may also collect information about your computer and mobile device, including your IP address, operating system and browser type through the use of “cookies”, “applets” or similar devices or programs and third party analytical tools. Similarly, when you access our Service via a mobile device or computer, we may also collect, monitor and store device identifiers that uniquely identify your device and may be stored on your device to help you access and navigate around our Service. This aggregated, de-personalised information is not personal information. It assists us and our trusted third-party business partners to customise your experience of our Service. If your browser is set not to accept such devices and programs, the functionality of the Service may be affected.
HOW WE COLLECT INFORMATION
Primarily, we collect your personal information that you provide to us voluntarily, for example when you post material to our Service.
If you access our Service via a third party service, such as the Apple App Store or Facebook, that third party may pass certain information on to us. This information could include any information you have permitted the third party to share with us and information that you have made publicly available through that third party service.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information, including when you register with us, for a number of purposes, including enabling you to take full advantage of our Service. For example, you may voluntarily give us personal information while using our Service or so that we can provide you with further information or respond to your enquiries.
We may also collect your personal information from time to time for any the following purposes:
- to personalise and customise your experience when using our Service (including so that our Service is presented in the most effective manner for you and for your devices);
- to allow you to participate in any interactive features of our Service;
- for analysis, security and system administration (including providing support services to users, ensuring business continuity, collecting data and measuring traffic);
- for the general management of our Service, maintaining business records and strategic planning;
- to investigate any complaints by or about you, or if we have reason to suspect that you are in breach of any of our terms and conditions or have engaged in any unlawful activity; or
- as required or permitted by any law (including Australian privacy legislation), including complying with legal and regulatory requirements, complying with audits, defending or pursuing litigation and our other record keeping and reporting obligations.
DISCLOSURE OF YOUR INFORMATION
We will only disclose your personal information for the purposes for which it was primarily collected or for a related purpose, for example to trusted third party business partners and service providers that perform services on our behalf in connection with our Service (such as email providers and analytics companies). In some cases we may only disclose information with your express consent. We may also share your personal information with government agencies where we are requested or required to do so.
We will use best endeavours to put arrangements and requirements in place to reasonably provide an adequate level of protection, so that third parties who receive your personal information will also protect its security and confidentiality.
When you choose to share your content via the Service, your personal information (including any metadata associated with this content) may be shared with other users of the Service via embedded weblinks and third party social media sites such as Facebook.
SECURITY OF YOUR INFORMATION
We will take reasonable and appropriate steps to keep your personal information we host or collect secure. For example, we will, where reasonable, implement appropriate technical safeguards in relation to your personal information such as password protection, controlled access and data encryption.
Unfortunately, the transmission of information via the internet (by way of an email or otherwise) is never completely secure. While we will take reasonable measures to protect your personal information, we cannot guarantee the security of your data transmitted to or from our Service, and any transmission is at your own risk.
RETENTION OF YOUR INFORMATION
We make no representations about the retention your personal information by third parties you choose to share or make publicly available.
We will store photographs, audio, text and associated metadata you upload, and other content you create via our Service, including information you may choose to share or make public, for as long as you need it to be available to you to use our Service. Such material may remain viewable in cached and archived pages or if you or other users have copied, saved or shared that information.
ACCESS TO YOUR INFORMATION
You are entitled to access the personal information we hold about you. You can obtain further information on how to access your personal information from us on request, by contacting us at the address set out below.
ACCURACY OF INFORMATION
We will take steps which are reasonable in the circumstances to ensure that your personal information is accurate, up to date and complete, and is not misleading or irrelevant. We regularly review the personal information we hold. However, you must also update us if any of your personal details change.
If you want to review (and, if necessary, request the correction of) personal information that we may have collected or hold, or if you want to complain about alleged breaches of our privacy obligations, please contact us at firstname.lastname@example.org. We will respond to your requests to access and to correct your personal information as soon as practicable (but in any case within a reasonable period).
In some circumstances, we may refuse to correct your personal information, in which case we will notify you in writing of the reasons for our refusal and the process for taking your request further. In these circumstances, you can ask us to place with the information a statement that you have informed us that the information is inaccurate, incomplete, out of date, irrelevant or misleading and we will take such steps as are reasonable under the circumstances to associate the statement with your information.
TRANSFER OF INFORMATION
We may use external organisations from time to time to manage our IT systems and processes. Some of these organisations may be based overseas. Your personal information will be shared with those organisations only to the extent necessary in connection with our services.
We may from time to time transfer your personal information overseas to a country that is not subject to a comparable privacy scheme, or to an organisation that does not implement privacy protections at least comparable to the obligations that apply in Australia, and you consent to that transfer by continuing to use the Service.
WHOM DO I CONTACT AT STREAMHEAR ABOUT PRIVACY ISSUES?
We will treat any complaint about a breach of privacy legislation seriously, and will investigate any breach brought to our attention, including how it occurred and how best to prevent such a breach occurring again.